Skip to content
SHIPPING AND RETURNS
Do you ship internationally?
Yes, we do, currently to 15 countries.
Where do you ship from?
We have two warehouses, one in Thailand and one in Hong Kong.
How fast can you ship my order?
We process orders the same day from Monday to Friday and dispatch them within the following 48-72 hours. Due to the ongoing Covid-19, please expect delays in shipping.
What are the charges for shipping?
Please refer to the table below for our rates.
IMPORTANT NOTE ON INTERNATIONAL DELIVERIES:
International orders are subject to local Import Taxes and Import Duties calculated and collected by the local Customs Department upon arrival. When ordering from Native Essentials, the recipient is 100% responsible for any of these import fees. As Customs policies vary widely from country to country and we cannot predict your charges, we suggest contacting your local Customs office for more details.
If applicable, the recipient must pay Import Duties and VAT/GST once the goods have arrived. The designated courier will notify the amount to pay and how to pay before clearing the goods.
Shipping fees are quoted in USD.
ASIA PACIFIC - fast delivery |
||
| Destination | FedEx | Transit Time |
| Australia | $22.00 | 2-5 days |
| China | $22.00 | 2-3 days |
| Hong Kong | n/a | n/a |
| Japan | $22.00 | 2-3 days |
| Singapore | $22.00 | 2-3 days |
| Thailand (Bangkok) | n/a | n/a |
| Thailand | n/a | n/a |
ASIA PACIFIC - regular delivery |
||
| Destination | Postal Courier | Transit Time |
| Australia | n/a | 2-14 days |
| China | $18.00 | 2-7 days |
| Hong Kong | $4.00 | 1-2 days |
| Japan | n/a | 2-9 days |
| Singapore | $16.00 | 2-7 days |
| Thailand (Bangkok) | n/a | same day |
| Thailand | n/a | 1-2 days |
US, CANADA - fast delivery |
||
| Destination | FedEx | Transit Time |
| Canada | $30.00 | 2-5 days |
| US | $30.00 | 2-5 days |
EUROPE- fast delivery |
||
| Destination | FedEx | Transit Time |
| France | $28.00 | 2-5 days |
| Germany | $28.00 | 2-5 days |
| Italy | n/a | n/a |
| UK | $28.00 |
2-5 days |
EUROPE- regular delivery |
||
| Destination | Postal Courier | Transit Time |
| France | n/a | 2-14 days |
| Germany | $22.00 | 2-14 days |
| Italy | $22.00 | 2-14 days |
| UK | n/a | 2-14 days |
MIDDLE EAST - fast delivery |
||
| Destination | FedEx | Transit Time |
| UAE | $24.00 |
2-5 days |
RETURNS
We love to offer you an effortless shopping experience to fully enjoy our beautiful products stress-free. Please take a moment to get familiar with how we can help and offer you great customer service.
If you wish to amend your order, you may do so by e-mail to customerservice@nativessentials.com as soon as possible. Anything can be amended before the courier picks up your order.
You can exchange a product if it is returned unused and with the packaging still intact and undamaged, within 7 days of ordering exclusively online. Please get in touch with us to organize the return (shipping will be at your expenses). You will receive a Native Essentials e-gift Certificate for the same amount excluding shipping valid 1-year from the date of issue. This is available for Hong Kong and Thailand customers only.
We will be happy to refund you in full (excluding shipping charges) for any product delivered that is faulty or is in a damaged condition or is it is not a good match for your skin, within 30 days of ordering exclusively online.
Get in touch with us: customerservice@nativessentials.com
Please note that Gift Cards are Non-Returnable and Non-Refundable.