Shipping Policy, Rates, and Transit Time

We ship internationally, currently to 19 countries from our main warehouse in Bangkok, Thailand. We process orders the same day from Monday to Saturday and dispatch them within the following 24 hours.

Please refer to the table below for our rates and transit time.

IMPORTANT NOTE ON INTERNATIONAL DELIVERIES:
International orders are subject to local Import Taxes and Import Duties calculated and collected by the local Customs Department upon arrival. When ordering from Native Essentials, the recipient is 100% responsible for any of these import fees. As Customs policies vary widely from country to country and we cannot predict your charges, we suggest contacting your local Customs office for more details.
If applicable, the recipient must pay Import Duties and VAT/GST once the goods have arrived. The designated courier will notify the amount to pay and how to pay before clearing the goods.

Shipping fees are quoted in local currency.

 

ASIA PACIFIC - fast delivery up to 1 Kg
Destination Aramex/Fast Ship Express Transit Time 
Australia AUD 44.50 3-7 days
China CNY 85.00 7-12 days
Hong Kong  HKD 95.00 3-5 days
Macau MOP 225.00 3-5 days
Malaysia MYR 86.00 3-5 days
Philippines PHP 1,570 3-5 days
Singapore SGD 15.80 2-3 days
Thailand (Bangkok) FREE 1-2 days
Thailand FREE 2-3 days
Taiwan NTD 300 3-5 days

 

ASIA PACIFIC - regular delivery up to 1 Kg
Destination Thai Post Transit Time 
Australia AUD 26.50-35.50 7-14 days
China N/A N/A
Hong Kong  N/A N/A
Macau N/A N/A
Malaysia N/A N/A
Philippines PHP 565-1,000 7-14 days
Singapore N/A N/A
Thailand (Bangkok) FREE 1-2 days
Thailand FREE 2-3 days
Taiwan N/A N/A

 

US, CANADA - fast delivery up to 1 Kg
Destination USPS/Fast Ship Transit Time 
Canada CAD 44.00 3-5 days
US US$ 28.00 6-9 days

 

EUROPE- fast delivery up to 1 Kg
Destination Fast Ship Express Transit Time 
UK GBP 30.00 3-5 days
Germany EURO 35.00 3-5 days
Italy EURO 31.50 3-5 days
Sweden N/A N/A
Netherland EURO 35.00

3-5 days

 

EUROPE- regular delivery up to 1 KG
Destination Thai Post Transit Time 
UK GBP 16 6-12 days
Germany EURO 13.50-20 2-14 days
Italy EURO 18-22.50 7-14 days
Sweden SEK 330-400 7-14 days
Netherland N/A N/A

 

MIDDLE EAST - fast delivery up to 1 Kg
Destination Aramex  Transit Time 
UAE AED 74 3-5 days
QATAR QAR 102 3-5 days

 

 

RETURNS AND REFUNDS

We love to offer you an effortless shopping experience to fully enjoy our beautiful products stress-free. Please take a moment to get familiar with how we can help and offer you great customer service.

If you wish to amend your order, you may do so by e-mail to customerservice@nativessentials.com as soon as possible. Anything can be amended before the courier picks up your order.

We cannot accept returns or exchanges but we can issue a refund, excluding shipping charges, if we establish that the product you have purchased from us has caused a skin reaction.

Please get in touch by email within 15 days of receiving the order at customerservice@nativessentials.com or message us.

While we are not responsible for damages caused during the shipping, if we establish that our packaging was faulty, we will replace the item for free within 48 hours. Please get in touch with us at  customerservice@nativessentials.com or by message within two days of the package receipt, including pictures. exclusively online. 

 

Please note that Gift Cards are Non-Returnable and Non-Refundable.