We love to offer you an effortless shopping experience to fully enjoy our beautiful products stress-free. Please take a moment to get familiar with how we can help and offer you great customer service.


If you wish to amend your order, you may do so by e-mail to as soon as possible. Anything can be amended before the courier picks up your order.


You can exchange a product if it is returned unused and with the packaging still intact and undamaged, within 7 days of ordering exclusively online. Please get in touch with us to organize the return (shipping will be at your expenses). You will receive a Native Essentials e-gift Certificate for the same amount excluding shipping valid 1-year from the date of issue. This is available for Hong Kong and Thailand customers only. 


We will be happy to refund you in full (excluding shipping charges) for any product delivered that is faulty or is in a damaged condition or is it is not a good match for your skin, within 30 days of ordering exclusively online. 


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Please note that Gift Cards are Non-Returnable and Non-Refundable.


Please read Terms and Conditons